Comments on: Delta Airlines Never More http://chengrob.com/blog/2009/09/delta-airlines-never-more/ Formerly, My Stoned Thoughts Tue, 07 Sep 2010 01:10:43 +0000 http://wordpress.org/?v=2.6.1 By: Delta FA http://chengrob.com/blog/2009/09/delta-airlines-never-more/#comment-2617 Delta FA Mon, 16 Aug 2010 18:03:31 +0000 http://chengrob.com/blog/?p=718#comment-2617 PLEASE READ: Letter to Passengers From FLIGHT ATTENDANT.... To the Flying Public: We're sorry We're sorry we have no pillows. We're sorry we're out of blankets. We're sorry the airplane is too cold. We're sorry the airplane is too hot. We're sorry the overhead bins are full. We're sorry we have no closet space for your oversized bag. We're sorry that's not the seat you wanted. We're sorry there's a restless toddler/overweight/offensive smelling passenger seated next to you. We're sorry the plane is full and there are no other seats available. We're sorry you didn't get your upgrade. We're sorry that guy makes you uncomfortable because he "looks like a terrorist". We're sorry there's a thunderstorm and we can't take off. We're sorry we don't know when it will stop. We're sorry you're crammed into a space so small that if you were an animal PETA would protest. We're sorry our plane has no music or video entertainment for your 3 hour flight. We're sorry we ran out of your favorite soda. We're sorry there are no more sandwiches. We're sorry that Budweiser costs $6. We're sorry we don't have diapers for your baby. We're sorry we don't have milk for same baby. We're sorry you can't hang out by the cockpit door waiting to use the bathroom. We're sorry you can't hang out at the back of the airplane. We're sorry you have to sit down and fasten your seatbelt. We're sorry you have to put your seat up for landing. We're sorry we don't know when we're going to land. We're sorry we don't know whether your plane to (substitute any city in the world) will be waiting for you when we land. We're sorry we've been diverted because we ran out of gas waiting to land. We're sorry for these and so many other things that we have absolutely no control over but which we are held accountable for EVERY SINGLE DAY . Please understand. Flight attendants are not the enemy. We share your space. More than anyone - we want to have a nice, pleasant travel experience. There is a reason behind everything we ask you to do. It may be a FAA directive. It may be security related. It may be a company procedure. We don't just make stuff up. We don't spend 8 weeks at training learning how to pour a Coke. There are many things that flight attendants are watching for constantly on every flight FOR YOUR SAFETY. It's not because we're bored or so controlling that we just enjoy telling people what to do. I, for one, would like to have one flight where I didn't have to repeatedly tell people to put their seats up for landing. Seriously. Can't you just do what we ask sometimes? Without the glares, eye rolling and disdain? For the record - putting your seat up for landing may not seem that important to your personal safety. However, it is very important for the person sitting BEHIND YOU. If you have ever tried to get out of a row where someone has their seat back you know it can be a challenge. Try grabbing your ankles (emergency brace position) or getting out of that row quickly with smoke in the cabin. Understand a little better now? Many of the things we ask passengers to comply with are FAA directives. Like carry-on bag stowage and exit row requirements. When we can serve drinks (in the air) and when we can't (after the aircraft door is closed or on an active taxi-way). We are only allowed to move about the cabin during taxi out for safety related duties. We can't get you blankets, or hang coats, or get you drinks. It's not because we don't want to. It's because we are held personally responsible if we fail to comply with FAA directives. Meaning that the FAA can fine us personally up to $10,000 if we fail to comply or enforce an FAA Directive. Like no bags at the bulkhead. No children in the exit row. No one moving around the cabin during taxi. Perhaps now you know why flight attendants get a little testy when people move about the cabin when they're not supposed to. It's not the company that gets in trouble for that. It's us. Personally, I wish the airlines would show worst case scenario safety videos. Like what happens if you walk through the cabin during turbulence. There could be a guy who has just fallen and smacked his face on the metal armrest and now has a bloody, gushing broken nose. Or an elderly lady who now has a broken arm because someone walking to the bathroom fell on her. Maybe a passenger with a broken neck becaus e somebody opened an overhead bin during turbulence and a suitcase fell out and onto the person sitting beneath it. These things can easily happen in a fast moving, unstable air environment. Please just trust that we are looking out for your best interest and stop fighting with us about everything we ask you to do. It is exhausting. Finally, please, please direct your hostility and frustrations in the direction where they will be most effective: The customer service department. They are the ones equipped to handle your complaint and implement procedures for CHANGE. Think about it. Complaining to the flight crew about all your negative travel experiences is about the same as complaining to the office janitor because your computer isn't working. It may make you feel better to vent about it - but it really won't fix anything. More than anybody we are already aware of the lack of amenities, food, service and comfort on the aircraft. Please share your concerns with the people in the cubicles at corporate who need that information to make better decisions for the flying public. It's frustrating that so many people are in denial about what the travel industry is about now. The glory days of pillows, blankets, magazines and a hot meal for everyone are long gone. Our job is to get you from point A to point B safely and at the cheapest possible cost to you and the company. So be prepared. If you are hungry - get a sandwich before you get on the plane. If it's a 3 hour flight, anticipate that you may get hungry and bring some snacks. If you are cold natured - bring a wrap. Think for yourself and think ahead. Otherwise, don't complain when you have to pay $3 for a cookie and are left with a crusty blanket to keep you warm. We hear often that the service just isn't what is used to be. Well, the SERVICE we provide now isn't what it used to be. When I was hired, my job was to serve drinks, meals, ensure that safety requirements were met and tend to in-flight medical issues. Since 9/11 my primary job is to ensure that my airplane will not be compromised by a terrorist. 9/11 may be a distant memory now to many, but be assured that EVERY DAY a flight attendant reports to work he or she is constantly thinking about 9/11. We feel a person al responsibility to ensure that something like that never happens again. We can never relax. We can never not be suspicious about someone's intentions. It is difficult to be vigilant and gregarious at the same time. Especially when most of us are working 12 hour days after layovers that only allow 5-6 hours of sleep. Not because we were out partying and having a grand time on the layover - but because the delays that you experience as a passenger also affect us as a crew, so that what was a 10 hour layover is now 8 hours which doesn't leave a lot of time to recover from what has become an increasingly stressful occupation. Despite everything, I still enjoy being a flight attendant. I am writing this letter because I do still care about my profession and about the public perception of flight attendants. In the increasingly challenging travel world it is becoming more imperative than ever for people to just be decent to each other. I can go through an entire day without one person saying anything remotely civil. I will stand at the aircraft door and say hello to everyone who enters and maybe 50% will even look at me and even less will say hello back. I will try to serve someone a meal who can't be bothered to take their headsets off long enough for me to ask them what they want. Most of the time the only conversation a passenger has with me is when they are complaining. Is it any wonder why flight attendants have shut down a bit? After suffering the disdain of hundreds of passengers a day it's difficult sometimes to even smile, much less interact. We are human. We appreciate the same respect and courtesy that passengers do. The next time you fly, try treating the flight attendants the way you would like to be treated. You may be surprised how friendly your flight crew is when they are treated like people. PLEASE READ: Letter to Passengers From FLIGHT ATTENDANT…. To the Flying Public: We’re sorry We’re sorry we have no pillows. We’re sorry we’re out of blankets. We’re sorry the airplane is too cold. We’re sorry the airplane is too hot. We’re sorry the overhead bins are full. We’re sorry we have no closet space for your oversized bag. We’re sorry that’s not the seat you wanted. We’re sorry there’s a restless toddler/overweight/offensive smelling passenger seated next to you. We’re sorry the plane is full and there are no other seats available. We’re sorry you didn’t get your upgrade. We’re sorry that guy makes you uncomfortable because he “looks like a terrorist”. We’re sorry there’s a thunderstorm and we can’t take off. We’re sorry we don’t know when it will stop. We’re sorry you’re crammed into a space so small that if you were an animal PETA would protest. We’re sorry our plane has no music or video entertainment for your 3 hour flight. We’re sorry we ran out of your favorite soda. We’re sorry there are no more sandwiches. We’re sorry that Budweiser costs $6. We’re sorry we don’t have diapers for your baby. We’re sorry we don’t have milk for same baby. We’re sorry you can’t hang out by the cockpit door waiting to use the bathroom. We’re sorry you can’t hang out at the back of the airplane. We’re sorry you have to sit down and fasten your seatbelt. We’re sorry you have to put your seat up for landing. We’re sorry we don’t know when we’re going to land. We’re sorry we don’t know whether your plane to (substitute any city in the world) will be waiting for you when we land. We’re sorry we’ve been diverted because we ran out of gas waiting to land. We’re sorry for these and so many other things that we have absolutely no control over but which we are held accountable for EVERY SINGLE DAY . Please understand. Flight attendants are not the enemy. We share your space. More than anyone - we want to have a nice, pleasant travel experience. There is a reason behind everything we ask you to do. It may be a FAA directive. It may be security related. It may be a company procedure. We don’t just make stuff up. We don’t spend 8 weeks at training learning how to pour a Coke. There are many things that flight attendants are watching for constantly on every flight FOR YOUR SAFETY. It’s not because we’re bored or so controlling that we just enjoy telling people what to do. I, for one, would like to have one flight where I didn’t have to repeatedly tell people to put their seats up for landing. Seriously. Can’t you just do what we ask sometimes? Without the glares, eye rolling and disdain? For the record - putting your seat up for landing may not seem that important to your personal safety. However, it is very important for the person sitting BEHIND YOU. If you have ever tried to get out of a row where someone has their seat back you know it can be a challenge. Try grabbing your ankles (emergency brace position) or getting out of that row quickly with smoke in the cabin. Understand a little better now? Many of the things we ask passengers to comply with are FAA directives. Like carry-on bag stowage and exit row requirements. When we can serve drinks (in the air) and when we can’t (after the aircraft door is closed or on an active taxi-way). We are only allowed to move about the cabin during taxi out for safety related duties. We can’t get you blankets, or hang coats, or get you drinks. It’s not because we don’t want to. It’s because we are held personally responsible if we fail to comply with FAA directives. Meaning that the FAA can fine us personally up to $10,000 if we fail to comply or enforce an FAA Directive. Like no bags at the bulkhead. No children in the exit row. No one moving around the cabin during taxi. Perhaps now you know why flight attendants get a little testy when people move about the cabin when they’re not supposed to. It’s not the company that gets in trouble for that. It’s us. Personally, I wish the airlines would show worst case scenario safety videos. Like what happens if you walk through the cabin during turbulence. There could be a guy who has just fallen and smacked his face on the metal armrest and now has a bloody, gushing broken nose. Or an elderly lady who now has a broken arm because someone walking to the bathroom fell on her. Maybe a passenger with a broken neck becaus e somebody opened an overhead bin during turbulence and a suitcase fell out and onto the person sitting beneath it. These things can easily happen in a fast moving, unstable air environment. Please just trust that we are looking out for your best interest and stop fighting with us about everything we ask you to do. It is exhausting. Finally, please, please direct your hostility and frustrations in the direction where they will be most effective: The customer service department. They are the ones equipped to handle your complaint and implement procedures for CHANGE. Think about it. Complaining to the flight crew about all your negative travel experiences is about the same as complaining to the office janitor because your computer isn’t working. It may make you feel better to vent about it - but it really won’t fix anything. More than anybody we are already aware of the lack of amenities, food, service and comfort on the aircraft. Please share your concerns with the people in the cubicles at corporate who need that information to make better decisions for the flying public. It’s frustrating that so many people are in denial about what the travel industry is about now. The glory days of pillows, blankets, magazines and a hot meal for everyone are long gone. Our job is to get you from point A to point B safely and at the cheapest possible cost to you and the company. So be prepared. If you are hungry - get a sandwich before you get on the plane. If it’s a 3 hour flight, anticipate that you may get hungry and bring some snacks. If you are cold natured - bring a wrap. Think for yourself and think ahead. Otherwise, don’t complain when you have to pay $3 for a cookie and are left with a crusty blanket to keep you warm. We hear often that the service just isn’t what is used to be. Well, the SERVICE we provide now isn’t what it used to be. When I was hired, my job was to serve drinks, meals, ensure that safety requirements were met and tend to in-flight medical issues. Since 9/11 my primary job is to ensure that my airplane will not be compromised by a terrorist. 9/11 may be a distant memory now to many, but be assured that EVERY DAY a flight attendant reports to work he or she is constantly thinking about 9/11. We feel a person al responsibility to ensure that something like that never happens again. We can never relax. We can never not be suspicious about someone’s intentions. It is difficult to be vigilant and gregarious at the same time. Especially when most of us are working 12 hour days after layovers that only allow 5-6 hours of sleep. Not because we were out partying and having a grand time on the layover - but because the delays that you experience as a passenger also affect us as a crew, so that what was a 10 hour layover is now 8 hours which doesn’t leave a lot of time to recover from what has become an increasingly stressful occupation. Despite everything, I still enjoy being a flight attendant. I am writing this letter because I do still care about my profession and about the public perception of flight attendants. In the increasingly challenging travel world it is becoming more imperative than ever for people to just be decent to each other. I can go through an entire day without one person saying anything remotely civil. I will stand at the aircraft door and say hello to everyone who enters and maybe 50% will even look at me and even less will say hello back. I will try to serve someone a meal who can’t be bothered to take their headsets off long enough for me to ask them what they want. Most of the time the only conversation a passenger has with me is when they are complaining. Is it any wonder why flight attendants have shut down a bit? After suffering the disdain of hundreds of passengers a day it’s difficult sometimes to even smile, much less interact. We are human. We appreciate the same respect and courtesy that passengers do. The next time you fly, try treating the flight attendants the way you would like to be treated. You may be surprised how friendly your flight crew is when they are treated like people.

]]> By: DL Employee http://chengrob.com/blog/2009/09/delta-airlines-never-more/#comment-2616 DL Employee Mon, 16 Aug 2010 16:45:22 +0000 http://chengrob.com/blog/?p=718#comment-2616 same here applies to our wonderful airport customer service agents who are just doing what THEY ARE TOLD (their job) and put up with rude people everyday, when those agents have nothing to do with whats happening to those rude people: http://www.cnn.com/2010/TRAVEL/08/11/flight.attendant.reactions/index.html you guys just be thankful for the service that exists. Flying is a privilege, not a right; it would be the same on a city bus same here applies to our wonderful airport customer service agents who are just doing what THEY ARE TOLD (their job) and put up with rude people everyday, when those agents have nothing to do with whats happening to those rude people: http://www.cnn.com/2010/TRAVEL/08/11/flight.attendant.reactions/index.html you guys just be thankful for the service that exists. Flying is a privilege, not a right; it would be the same on a city bus

]]> By: David Prais http://chengrob.com/blog/2009/09/delta-airlines-never-more/#comment-2608 David Prais Tue, 27 Jul 2010 16:06:46 +0000 http://chengrob.com/blog/?p=718#comment-2608 As I sit here in Minneapolis a Delta hub waiting for my flight, I know Rob is right. My flight from MSP - LHR was cancelled last night. Originally scheduled for 9.40pm and delayed many times until12.15am before finally being cancelled at 11.40pm and rescheduled for this evening. This was a full flint from a major hub of the largest airline the world, and they cancelled... Why? No pilots. WTF? Impossible you would think, no. This is the second time in a row for me my flight home has been cancelled, the last one because they only had 37 passengers. Now no pilot. They are a 3rd world airline. I too am a frequent flier and am close to 500k miles, what compensation, well no food vouchers, just $100 credit, not enough to cover my real costs. This is incredulous. I now need to find another more reliable route, even with stops as I can not plan my life with this level of CS. I do not blame the NWA staff in MSP, for the many years I flew without hem the problems were minor, but they have cancelled 2flights on this route, both full in the last 5 days. Shambolic, they are not an airline, but a joke, and a bad one at that. BA,AA,United, here I come, I guess. As I sit here in Minneapolis a Delta hub waiting for my flight, I know Rob is right. My flight from MSP - LHR was cancelled last night. Originally scheduled for 9.40pm and delayed many times until12.15am before finally being cancelled at 11.40pm and rescheduled for this evening. This was a full flint from a major hub of the largest airline the world, and they cancelled… Why? No pilots. WTF? Impossible you would think, no. This is the second time in a row for me my flight home has been cancelled, the last one because they only had 37 passengers. Now no pilot. They are a 3rd world airline. I too am a frequent flier and am close to 500k miles, what compensation, well no food vouchers, just $100 credit, not enough to cover my real costs. This is incredulous. I now need to find another more reliable route, even with stops as I can not plan my life with this level of CS. I do not blame the NWA staff in MSP, for the many years I flew without hem the problems were minor, but they have cancelled 2flights on this route, both full in the last 5 days. Shambolic, they are not an airline, but a joke, and a bad one at that.
BA,AA,United, here I come, I guess.

]]> By: Jack http://chengrob.com/blog/2009/09/delta-airlines-never-more/#comment-2603 Jack Sat, 24 Jul 2010 04:23:56 +0000 http://chengrob.com/blog/?p=718#comment-2603 "DL Employee's" comments confirm my belief that domestic air travel is a game where airline staff play legal "gottcha" with their customers; that the only way around this is if one is wealthy enough to travel with a criminal defense attorney. DL's tone suggests that if one bruises outsized ego a denial of boarding and/or a call to the airport police await. Thus the purchase of an airline ticket is more akin to a lottery ticket. If you kiss our backside appropriately, and love to play the "bottom" in a game of S&M, we MIGHT let you travel. So, if domestic air travel is unavoidable, I recommend spending extra money to avoid the misery people like "DL Employee" love to dish-out. Buying a fully refundable ticket allows one to calmly walk away (and out of the airport, or to another airline) when some airline employee gets going on a power trip. For travel within the "lower 48" Amtrak is one way of avoiding airline sociopaths. Amtrak rarely comes even close to following its timetable on long distance trains. However the train crews perform far better in the civility department when compared to their airline counterparts. “DL Employee’s” comments confirm my belief that domestic air travel is a game where airline staff play legal “gottcha” with their customers; that the only way around this is if one is wealthy enough to travel with a criminal defense attorney. DL’s tone suggests that if one bruises outsized ego a denial of boarding and/or a call to the airport police await. Thus the purchase of an airline ticket is more akin to a lottery ticket. If you kiss our backside appropriately, and love to play the “bottom” in a game of S&M, we MIGHT let you travel.

So, if domestic air travel is unavoidable, I recommend spending extra money to avoid the misery people like “DL Employee” love to dish-out. Buying a fully refundable ticket allows one to calmly walk away (and out of the airport, or to another airline) when some airline employee gets going on a power trip.

For travel within the “lower 48″ Amtrak is one way of avoiding airline sociopaths. Amtrak rarely comes even close to following its timetable on long distance trains. However the train crews perform far better in the civility department when compared to their airline counterparts.

]]> By: Rob Cheng’s Blog » Are We Airline Customers or Guests in Delta’s Home? http://chengrob.com/blog/2009/09/delta-airlines-never-more/#comment-2602 Rob Cheng’s Blog » Are We Airline Customers or Guests in Delta’s Home? Sat, 24 Jul 2010 01:59:11 +0000 http://chengrob.com/blog/?p=718#comment-2602 [...] received a lot of comments about sharing my horrible experience with Delta. Thanks for all the comments. But three comments from a poster named DL Employee caught me eye. [...] [...] received a lot of comments about sharing my horrible experience with Delta. Thanks for all the comments. But three comments from a poster named DL Employee caught me eye. [...]

]]> By: Delta customer http://chengrob.com/blog/2009/09/delta-airlines-never-more/#comment-2601 Delta customer Sun, 18 Jul 2010 21:55:06 +0000 http://chengrob.com/blog/?p=718#comment-2601 To DL Employee: Your post did not address Rob's issue at all. You just wanted to vent. You are wrong about us being guests in YOUR home. We are CUSTOMERS/CLIENTS who choose to fly Delta and are therefore honoring you by choosing your airline. You should be treating us as such. We are not guests! Does your airline management program offer a course in marketing or sales? If so, make sure you take it! To DL Employee:
Your post did not address Rob’s issue at all.
You just wanted to vent.
You are wrong about us being guests in YOUR home.
We are CUSTOMERS/CLIENTS who choose to fly Delta and are therefore honoring you by choosing your airline. You should be treating us as such. We are not guests! Does your airline management program offer a course in marketing or sales? If so, make sure you take it!

]]> By: DL Employee http://chengrob.com/blog/2009/09/delta-airlines-never-more/#comment-2444 DL Employee Tue, 05 Jan 2010 05:43:43 +0000 http://chengrob.com/blog/?p=718#comment-2444 When people want to be somewhere and as soon as they realize they are not going to be able to make it there on timem for whatever reason, emotions come into play of all types. Just as in the case of customers arriving to late to check in. I hear all the time... "Well it's only 2 minutes after the cutoff time"... It doesn't matter, 30 minute cutoff is 30 minute cutoff. The policy makes most custoemrs happy (the ones that really need to be soemwhere with short connection times, etc). blah, blah i could go on and on... I love Delta and I love my Customers and I always have and will do everything within my job powers to assist someone within my capacity based on the variational situation levels that could be numerous at one time, any given time. When people want to be somewhere and as soon as they realize they are not going to be able to make it there on timem for whatever reason, emotions come into play of all types. Just as in the case of customers arriving to late to check in. I hear all the time… “Well it’s only 2 minutes after the cutoff time”… It doesn’t matter, 30 minute cutoff is 30 minute cutoff. The policy makes most custoemrs happy (the ones that really need to be soemwhere with short connection times, etc).

blah, blah i could go on and on… I love Delta and I love my Customers and I always have and will do everything within my job powers to assist someone within my capacity based on the variational situation levels that could be numerous at one time, any given time.

]]> By: DL Employee http://chengrob.com/blog/2009/09/delta-airlines-never-more/#comment-2443 DL Employee Tue, 05 Jan 2010 05:39:16 +0000 http://chengrob.com/blog/?p=718#comment-2443 People are going to cry. I was working a flight just the other day and I waited longer than the required flight closeout time at the gate to send paperwork to flight crew and the girl showed-up 5 minutes till for a DL Connection flight. We must close doors at a certain time. Of course the passenger blamed me but I was only doing my job. Delta Air Lines is the world's largest and best airline in the world. We fly to more destinations than any other airline in the world, and we are able to do that because we have been successful at doing so for over 80 years. We appreciate our guests and welcome them into our home, and is why we say welcome aboard. We want you to be at the airport at the recommended times; however, weather can play a role. I was working a flight at the gate the other week where the flight delayed for 1 1/2 hours because a warning light was on in the flight deck even though the pilot did not think there was really anything wrong with the airplane; nonethelsss, we don't operate airplanes when any warning light is on (faulty annunciator warning light or not). We love you, but just be thankful our service does exist. Things happen, terrible things, but blaming the airline for everything is not right. There are going to be mechanicals, weather, and TSA delays, etc... Larger airports are also more stressful for airline agents, too. But what you should understand is that they (we) are running the operational service we are providing to customers as guests so we expect you to listen since we know where to direct you, even if you have already been waiting in a long line. I know, it can be stressful and I am sorry for your experience. And now that Delta has Northwest, we are One Great Airline. People are going to cry. I was working a flight just the other day and I waited longer than the required flight closeout time at the gate to send paperwork to flight crew and the girl showed-up 5 minutes till for a DL Connection flight. We must close doors at a certain time. Of course the passenger blamed me but I was only doing my job.

Delta Air Lines is the world’s largest and best airline in the world. We fly to more destinations than any other airline in the world, and we are able to do that because we have been successful at doing so for over 80 years. We appreciate our guests and welcome them into our home, and is why we say welcome aboard.

We want you to be at the airport at the recommended times; however, weather can play a role. I was working a flight at the gate the other week where the flight delayed for 1 1/2 hours because a warning light was on in the flight deck even though the pilot did not think there was really anything wrong with the airplane; nonethelsss, we don’t operate airplanes when any warning light is on (faulty annunciator warning light or not).

We love you, but just be thankful our service does exist. Things happen, terrible things, but blaming the airline for everything is not right. There are going to be mechanicals, weather, and TSA delays, etc… Larger airports are also more stressful for airline agents, too. But what you should understand is that they (we) are running the operational service we are providing to customers as guests so we expect you to listen since we know where to direct you, even if you have already been waiting in a long line.

I know, it can be stressful and I am sorry for your experience. And now that Delta has Northwest, we are One Great Airline.

]]> By: Tom http://chengrob.com/blog/2009/09/delta-airlines-never-more/#comment-2438 Tom Sat, 02 Jan 2010 14:45:58 +0000 http://chengrob.com/blog/?p=718#comment-2438 Finally I have found a place to vent, I don't want to speak on behalf of all delta agents but what I witnessed at bwi airport was disgraceful. I always fly us air and have never had a problem however I caught a deal with northwest, which ended up being a horrible decision! I walked around the airport looking for the northwest ticket counter that did not exist, because the merger, no sign, I guess I could be a more knowledgeable consumer, but the flippin sign would be nice. So finally I figured out about the merger and made it to the delta counter an hour in a half before my flight departed, only to find the line wrapped all the way around the airport, why didn't they post something online or send a travel update saying to be there 4 hours before? So finally we make it to the desk and the agent asks for my boarding pass ANSI explained that I'm checking my bag and I would get my ticket from him, like passengers have been doing since the creation of commerical air travel, so the guy refuses to do it and tells me to go to the back of the line, to wait another 2 hours, those kiosks have been optional and if they ate not they need someone there to help the elderly who have trouble with the technology that brought 3 people to tears! I understand there are delays and issues out of deltas control...fine but when I show up 2 hours before my flight and Im in jepordy of missing my flight it's in your hands now, as for the delta employee who has been commenting on this board your customer service approach was the problem...your property? Good luck with that approach no wonder you had to merge to keep your heads above water, I can tell you the way people were treated at bwi airport is going to make them think twice about flying with delta or northwest. You messed up and I imagine it was stressful for the employees but don't take it out on me, don't question my intelligence! Your employees were making people cry! That's downright embarassing! Finally I have found a place to vent, I don’t want to speak on behalf of all delta agents but what I witnessed at bwi airport was disgraceful. I always fly us air and have never had a problem however I caught a deal with northwest, which ended up being a horrible decision! I walked around the airport looking for the northwest ticket counter that did not exist, because the merger, no sign, I guess I could be a more knowledgeable consumer, but the flippin sign would be nice. So finally I figured out about the merger and made it to the delta counter an hour in a half before my flight departed, only to find the line wrapped all the way around the airport, why didn’t they post something online or send a travel update saying to be there 4 hours before? So finally we make it to the desk and the agent asks for my boarding pass ANSI explained that I’m checking my bag and I would get my ticket from him, like passengers have been doing since the creation of commerical air travel, so the guy refuses to do it and tells me to go to the back of the line, to wait another 2 hours, those kiosks have been optional and if they ate not they need someone there to help the elderly who have trouble with the technology that brought 3 people to tears! I understand there are delays and issues out of deltas control…fine but when I show up 2 hours before my flight and Im in jepordy of missing my flight it’s in your hands now, as for the delta employee who has been commenting on this board your customer service approach was the problem…your property? Good luck with that approach no wonder you had to merge to keep your heads above water, I can tell you the way people were treated at bwi airport is going to make them think twice about flying with delta or northwest. You messed up and I imagine it was stressful for the employees but don’t take it out on me, don’t question my intelligence! Your employees were
making people cry! That’s downright embarassing!

]]> By: DL Employee http://chengrob.com/blog/2009/09/delta-airlines-never-more/#comment-2426 DL Employee Mon, 21 Dec 2009 03:01:46 +0000 http://chengrob.com/blog/?p=718#comment-2426 The Delta Agent here has nothing to do with the fact that the computer told her the fare for the flight you *needed was going to be over $2000 for a minor over 2 years of age. Just think about it this way... Even if she could have let it slide as a "lap child, or infant in arms", what if there was another passenger behind you who had a child 2 years and 6 months??? There would then be a dilemma. That is why it must be exactly two. I mean if it is a month, an Agent may let it slide, but don't ask. You're reason for not flying with Delta anymore no longer realistically makes sense. But your point does though. Thanks. The Delta Agent here has nothing to do with the fact that the computer told her the fare for the flight you *needed was going to be over $2000 for a minor over 2 years of age.

Just think about it this way… Even if she could have let it slide as a “lap child, or infant in arms”, what if there was another passenger behind you who had a child 2 years and 6 months??? There would then be a dilemma. That is why it must be exactly two. I mean if it is a month, an Agent may let it slide, but don’t ask.

You’re reason for not flying with Delta anymore no longer realistically makes sense. But your point does though. Thanks.

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